Privacy Policy

Introduction

Seido Trading ("we", "us", or "our") operates seidotrading.com and our social media presence across X, Discord, and Instagram. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

Information We Collect

We collect personal information only as necessary to fulfil your order or service request. This may include your name, email address, payment information, and TradingView username (collected at checkout to deliver access to the Seido Indicator).

How We Use Your Information

We use the information we collect solely for the following purposes:

• Processing and fulfilling your purchase
• Delivering and managing access to the Seido Indicator on TradingView
• Sending transactional communications related to your order
• Sending promotional communications where you have not opted out
• Improving our services

We will never sell your personal information or use it for purposes beyond those listed above.

Sharing of Information

We do not share your personal information with third parties except in the following circumstances:

Service providers. We use Shopify to operate our store and process payments, and Discord for community services. These providers operate under their own privacy policies governing their use of your data.

Affiliate partners. If your purchase was referred by one of our affiliate partners, we may share relevant sales data — such as transaction amount and referral confirmation — with that partner for the purpose of calculating and paying affiliate commissions. No additional personal data is shared beyond what is necessary for this purpose.

Legal requirements. We may disclose your information where required by law or to protect our legal rights.

Overseas Disclosure

Some of the third-party services we use — including Shopify and TradingView — operate servers located outside Australia, including in the United States. By using our services, you consent to your personal information being processed in these jurisdictions. We take reasonable steps to ensure overseas recipients handle your data in a manner consistent with the Australian Privacy Principles.

Analytics

We use Google Analytics to collect anonymised information about how visitors interact with our website. This may include your IP address, browser type, pages visited, and session duration. This data is used in aggregate to improve our website and content. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information indefinitely unless you request deletion. If you wish to have your data deleted, please contact us using the details below and we will action your request promptly.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate, incomplete, or out of date

To exercise either right, please contact us using the details below.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance at info@seidotrading.com. We will respond to all privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Us

For any questions about this policy, access requests, correction requests, or deletion requests, please contact us at info@seidotrading.com.